Associate Account Manager – Insurance | Growth & Benefits

Hilb Group of New York; Roseland (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision

401(k) with company match

PTO

Voluntary benefits: Critical Illness,

Job summary

Hilb Group in Roseland, NJ is seeking an Associate Account Manager for an in-office role. You will support commercial lines servicing, assist with certificates and endorsements, and help manage client files and renewals.

The ideal candidate has 0–2 years in insurance or customer service, strong organization and communication skills, and must have or be able to obtain a Property & Casualty license. Competitive benefits and a collaborative team environment are offered.

Qualifications

• High school diploma or equivalent; higher degree preferred.
• 0–2 years in insurance, customer service, or admin support.
• Property & Casualty license required or able to obtain within timeframe.
• Strong organizational, communication, and detail-oriented skills.

Responsibilities

• Assist with commercial lines needs for the region.
• Support Account Managers and Account Executives with servicing.
• Respond to routine client inquiries on policies, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in AMS.
• Gather underwriting information and application materials.
• Maintain accurate client files per procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission prep and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Agency management systems

Job description

Hilb Group in Roseland, NJ is seeking an Associate Account Manager for an in-office role. You will support commercial lines servicing, assist with certificates and endorsements, and help manage client files and renewals.

The ideal candidate has 0–2 years in insurance or customer service, strong organization and communication skills, and must have or be able to obtain a Property & Casualty license. Competitive benefits and a collaborative team environment are offered.