Assistant Workshop Manager: Lead Guest Experience

Build-A-Bear Workshop; Fayetteville (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager in Fayetteville, NC to support the store manager with daily operations, guest service, and staff coordination. You will help supervise shifts, ensure brand standards are met, and drive sales through a strong guest experience.

You will oversee merchandising, inventory, and staff development while upholding policies and safety procedures. The role requires leadership, customer focus, and the ability to adapt in a dynamic retail

Qualifications

• 2 years of store management experience in a customer-centric business.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS and time/attendance systems.

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Skills

Store management

Guest service

Education

High school diploma

Associate's degree (preferred)

Tools

POS systems

Scheduling software

HRIS

Time & attendance

Job description

Build-A-Bear Workshop is seeking an Assistant Workshop Manager in Fayetteville, NC to support the store manager with daily operations, guest service, and staff coordination. You will help supervise shifts, ensure brand standards are met, and drive sales through a strong guest experience.

You will oversee merchandising, inventory, and staff development while upholding policies and safety procedures. The role requires leadership, customer focus, and the ability to adapt in a dynamic retail