Workshop Floor Leader - Guest Experience & Sales

Build-A-Bear; Fayetteville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Build-A-Bear in Fayetteville, NC is seeking an Assistant Manager to support the store manager in daily operations, guest service excellence, and sales execution. You will lead shifts, coach Bear Builders, manage inventory, and maintain brand standards to create a memorable guest experience.

The role requires prior store management experience, a high school diploma, and familiarity with store tech tools. This is a full-time position based at Cross Creek Mall.

Qualifications

• 2+ years store management experience in a customer-centric retail environment.
• High school diploma or equivalent.
• Basic understanding of store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and directing work for associates, including breaks and priorities.
• Support hiring decisions and staff advancement with feedback and recommendations.
• Lead shifts, coach team members, enforce policies, and ensure safety and security.
• Drive sales as Floor Leader by coaching Bear Builders and delivering an Experience First guest experience.
• Maintain attractive merchandising displays and layouts that align with brand standards.
• Oversee inventory receiving, stocking, and counts.
• Contribute to building a high-performing team delivering exceptional guest experiences.

Skills

Leadership

Guest service

Communication

Time management

Education

High school diploma

Tools

POS system

HRIS

Scheduling software

Job description

Build-A-Bear in Fayetteville, NC is seeking an Assistant Manager to support the store manager in daily operations, guest service excellence, and sales execution. You will lead shifts, coach Bear Builders, manage inventory, and maintain brand standards to create a memorable guest experience.

The role requires prior store management experience, a high school diploma, and familiarity with store tech tools. This is a full-time position based at Cross Creek Mall.