Assistant Workshop Manager - Guest Experience Leader

Build-A-Bear; Metairie (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Build-A-Bear Workshop in Metairie, LA is seeking an Assistant Workshop Manager at Lakeside Shopping Center to support the store manager in daily operations and guest experience.

You will coach Bear Builders, manage schedules, oversee inventory, and drive sales while upholding brand standards and safety policies. The role emphasizes teamwork, performance, and delivering an Experience First culture to guests and associates.

Qualifications

• Minimum 2 years of store management experience in a customer-focused environment.
• High school diploma required.
• Basic understanding of POS, scheduling, HRIS and attendance systems.

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work.
• Assist in hiring and promotion decisions, including feedback and recommendations.
• Lead and inspire the team during shifts, enforce policies, and manage disciplinary actions when needed.
• Drive sales as Floor Leader by coaching Bear Builders and delivering the Guest experience.
• Ensure merchandising displays adhere to brand standards and are inviting.
• Oversee inventory management, including receiving, stocking, and counts.
• Help build a high-performing team delivering an exceptional Guest experience.

Skills

Store management

Leadership

Customer service

Staff training

Education

High school diploma

Tools

POS system

Scheduling software

HRIS

Time & attendance

Job description

Build-A-Bear Workshop in Metairie, LA is seeking an Assistant Workshop Manager at Lakeside Shopping Center to support the store manager in daily operations and guest experience.

You will coach Bear Builders, manage schedules, oversee inventory, and drive sales while upholding brand standards and safety policies. The role emphasizes teamwork, performance, and delivering an Experience First culture to guests and associates.