Assistant Supervisor, Guest Arrival

SeaWorld; South Carolina; On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Free park admission

Discounts on tickets for family and a—

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SEAWORLD PARKS & ENTERTAINMENT is seeking a Part-Time Assistant Supervisor, Guest Arrival to ensure guest satisfaction and smooth operations at the park. The role involves training ambassadors, supervising opening/closing procedures, and maintaining safety and cash-handling standards.

You will work across Guest Arrival areas, respond to guest needs, and support the leadership team while complying with state and park policies.

Qualifications

• Leadership experience preferred.
• Excellent written and verbal communication skills.
• Ability to work with guests and ambassadors.
• Comfortable in outdoor park environments.
• Ability to work varied shifts and stand for long periods.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Train and coach ambassadors; develop on-the-job training programs.
• Ensure compliance with regulations and park policies.
• Create and maintain the unit's rotation grid.
• Maintain cleanliness and conduct quality inspections.
• Respond to guest and ambassador needs.
• Oversee daily opening and closing procedures.
• Handle cash procedures with accuracy.
• Work across all areas of Guest Arrival as needed.

Skills

Leadership experience

Excellent communication

Customer service

Computer skills

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Assistant Supervisor, Guest Arrival:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT's and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit's team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Work all areas of the Guest Arrival team as needed

What it takes to succeed:

• At least 18 years old
• High school diploma or equivalent preferred
• Leadership experience preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Valid state driver's license and be able to obtain a company driver's license
• Ability to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to work comfortably outdoors
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Compensation: 13.41 USD HOURLY

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.