Supervisor, Ride Operations

Entertainment Places; Williamsburg (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and friend

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and Giveways

Job summary

SEAWORLD PARKS & ENTERTAINMENT in Williamsburg seeks a Team Leader to direct ambassadors, deliver exceptional guest service, and uphold safety standards in a busy theme-park environment.

You will train supervisors and ambassadors, ensure policy compliance, manage schedules, maintain cleanliness, and report progress to leadership while working in a fast-paced, customer-focused team.

Qualifications

• Must be at least 17 years old.
• Availability of 4 days including weekends/holidays during peak season.
• Availability of 3 days including weekends/holidays during off season.
• CPR/AED training/certification required.
• Able to be trained and certified in all assigned areas and functions.
• Able to climb stairs/ladders.
• Able to operate heavy equipment for cleaning.
• Comfortable with noise and temperature extremes.
• Able to work in all weather conditions.
• Able to lift/move 75 lbs.

Responsibilities

• Lead and inspire a team of ambassadors delivering exemplary guest service.
• Model a positive attitude, energy, and commitment to quality.
• Develop and coach Assistant Supervisors and ambassadors.
• Ensure compliance with state/federal regulations, park policies, and department procedures.
• Manage break and meal periods per policy and law.
• Maintain park cleanliness and perform quality inspections.
• Maintain inventory and stock in assigned areas.
• Conduct equipment and safety checks.
• Address ambassador and guest needs promptly.
• Communicate with other park departments and leadership.
• Track daily/weekly reports and complete assignments.

Skills

Team leadership

Guest service

Communication

Safety awareness

Train and coach

Problem solving

MS Office

Tools

CPR/AED certification

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You will lead and inspire a team of ambassadors in delivering an exemplary level of guest service. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisor and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports
• Report to leadership regarding the status of projects and completed assignments

What it takes to succeed:

• At least 17 years of age
• At least 4 days of unrestricted availability including weekends and holidays during peak season
• At least 3 days of unrestricted availability including weekends and holidays during the off season
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Able to operate and maneuver in/around tight spaces
• Able to use heavy equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Stand, walk, and/or sit for prolonged periods of time
• Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• Excellent written and verbal communication skills
• Working knowledge of all Microsoft Office applications
• Skilled in organization and planning
• Able to lift or move 75lbs
• Possession of a valid state driver's license preferred
• 1 Year in Theme Park ride operation preferred

What else is important:

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

15.50 USD

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.