Assistant Supervisor, Food & Beverage

Entertainment Places; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking enthusiastic Ambassadors to deliver outstanding guest service and create memorable experiences for park guests in Texas. You will lead and energize a team, assist with opening/closing procedures, and provide accurate park information while maintaining food safety standards.

The role includes supervising ambassadors, managing queues, serving food, and ensuring policy-compliant operations in varied indoor/outdoor environments.

Qualifications

• One to three months of related experience or equivalent combination of education and experience.
• Successfully pass ServSafe exam prior to starting.
• Able to pass Alcohol training upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Strong written/verbal communication skills.
• Able to frequently lift/move up to 50 pounds with or without accommodation.
• Able to stand for prolonged periods of time.
• Able to work indoors and in outside weather conditions.

Responsibilities

• Provide the highest level of guest service and satisfaction.
• Lead and motivate ambassadors to deliver superior service.
• Open and close facilities following established procedures.
• Provide menu and park information to guests.
• Monitor equipment and report problems to proper personnel.
• Set up and monitor queue lines.
• Prepare and serve food for park guests.
• Train ambassadors and supervise daily tasks.
• Represent the park with energy and commitment to quality.

Skills

Guest service

Communication

Leadership

Multitasking

ServSafe

Food Handlers

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences.

This position also:

• Provides and leads team to deliver superior guest service.
• Regularly keeps ambassadors motivated and energized.
• Opens and closes facilities in accordance with established procedures.
• Provides menu and park information to guests.
• Monitors equipment and reports any problem to proper personnel.
• Ensures meal and rest periods are provided to ambassadors as required by company policy.
• Sets up and monitors queue lines.
• Records moneybag recaps and completes task on station task lists.
• Monitors stations to assure food looks pleasing and is portioned in accordance to recipes.
• Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action.
• Supervises and trains ambassadors.
• Authorizes ambassador over-rings.
• Monitors food waste and assists with educating ambassadors on waste procedures.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
• Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.
• Prepares and serves food for park guests.
• Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors.
• Ensures excellent guest service by responding to guest requirements, expectations and needs.
• Other duties as assigned.
• Assists other locations and areas throughout the park as needed.

What it takes to succeed:

• One to three months of related experience or equivalent combination of education and experience.
• Successfully pass ServSafe exam prior to starting.
• Able to pass Alcohol training upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Strong written/verbal communication skills.
• Able to frequently lift/move up to 50 pounds with or without accommodation.
• Able stand for prolonged periods of time.
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel.
• Able to handle multiple tasks and work in a fast paced environment.
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions).

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.