Assistant Supervisor

SMS International Shore Operations; Miami (FL); On-site; USD 40,000 - 70,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Assistant Supervisor to manage logistical and operational needs for Guest Port Services. This role is crucial for ensuring high-quality service during embarkation and debarkation processes, while also leading a team to maintain operational standards. Ideal candidates will possess strong leadership and analytical skills, with a background in customer service or logistics. Join a dynamic team where your contributions will enhance guest experiences and operational efficiency in a fast-paced environment.

Qualifications

• 3+ years in supervisory roles in customer service or logistics.
• Knowledge of safety, maritime, and port regulations.

Responsibilities

• Oversee logistical and operational needs for Guest Port Services.
• Ensure compliance with operational policies and maximize guest satisfaction.

Skills

Leadership

Analytical Skills

Problem-Solving

Organizational Skills

Communication Skills

Education

Associate's Degree

Bachelor's Degree

Tools

MS Office

Job description

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Basic Purpose:

Responsible for all logistical, staffing, and operational needs for Guest Port Service. Implements and maintains guidelines and procedures that meet and set policies and service standards. Manages operations related to embarkation and debarkation, ensuring quality and reliability standards are maintained and clients receive excellent service.

Essential Functions & Responsibilities:

• Follow all department and company regulations outlined in the Employee Handbook and Departmental Policies & Procedures.
• Lead by demonstrating commitment to the company's vision and strategy, designing solutions aligned with organizational, departmental, and client goals.
• Maintain standards reflecting best-in-class customer service and a customer-friendly philosophy.
• Handle all business discreetly, protecting confidentiality.
• Contribute to department effectiveness through information sharing, suggestions, and collaboration.
• Establish effective priorities and procedures, updating as needed for operational changes.
• Perform work accurately and efficiently, keeping management informed of progress and issues.
• Stay current with job knowledge through training, meetings, and seminars.
• Show cooperation and teamwork, being available on weekends, after hours, and on short notice as required.
• Follow policies when requesting time off, update out-of-office messages, and delegate tasks when applicable.
• Perform any other duties assigned by management.

Staffing:

• Plan, allocate, and manage staff resources supporting procedures and standards.
• Oversee training and development of direct reports, providing feedback during probation.
• Ensure consistency and accuracy of staff schedules, assignments, and policies.
• Monitor service quality, addressing deficiencies promptly.
• Handle disciplinary actions and corrective counseling as needed.
• Communicate policies and benefits to employees, maintaining proper documentation.
• Assist with recruiting efforts and open houses.

Key Responsibilities:

• Oversee logistical, staffing, and operational needs for port-related Guest Port Services.
• Ensure compliance with operational policies by service providers.
• Maintain standards to maximize guest satisfaction.
• Ensure port facilities and check-in areas operate to specifications.
• Review internal ratings and work on improving service and performance.
• Coordinate agent functions, chartered sailings, and site inspections.
• Supervise embarkation and debarkation processes, ensuring staff punctuality and schedule adherence.
• Identify and resolve quality issues collaboratively.
• Maintain inventory lists for supplies and forms.
• Attend departmental meetings and provide regular feedback to supervisors.
• Complete and submit reports daily.

Leadership Behaviors:

• Take ownership and accountability for results.
• Work effectively under pressure in a fast-paced environment.
• Analyze issues, offer creative solutions, and resolve independently.
• Be detail-oriented, organized, and communicative.
• Lead by example with integrity and fairness.
• Motivate and develop team members, fostering an open-door approach.
• Be accessible after hours and on days off.

Qualifications:

Education: Associate's degree required; Bachelor's preferred. Knowledge of safety, maritime, and statutory port regulations.

Experience: At least three years in supervisory/management roles in customer service or logistics, preferably in travel. Proficiency in MS Office.

Skills & Abilities:

• Strong leadership, analytical, and problem-solving skills.
• Reliable with excellent organizational and communication skills.
• Ability to work under tight deadlines and in a multi-tasked environment.
• Background check required.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job functions: Management and Manufacturing
• Industry: Hospitality