Virtual Assistant Team Lead

REI Game Changers LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a driven team lead for its lead management department. In this dynamic role, you will oversee a small team of appointment setters, ensuring they meet their KPIs while also engaging directly with leads to set qualified appointments. Your responsibilities will include conducting CRM audits, training new team members, and maintaining high contact rates with potential clients. This position offers an exciting opportunity to make a significant impact in a collaborative environment, where your leadership will help streamline operations and drive success. If you are passionate about leading teams and optimizing performance, this role is perfect for you.

Qualifications

• Proven management experience leading a team in a fast-paced environment.
• Strong communication skills to effectively engage with leads and team members.

Responsibilities

• Lead the appointment setters, ensuring team productivity and KPI achievement.
• Conduct CRM audits and performance evaluations to maintain high standards.

Skills

Excellent written and verbal communication skills

Team lead or management experience

Basic understanding of Microsoft Word, Excel, PowerPoint

Customer database systems

Tools

CRM software

Microsoft Office Suite

Job description

We’re looking for a driven and dedicated person to be the team lead over our lead management department. Our lead management team consists of two appointment setters currently. Your job will be to talk to leads, qualify & set appointments yourself. In addition to that, you will be managing the rest of the appointment setters on your team to ensure your team is hitting KPIs. You will be doing tasks such as CRM audits, performance evaluations, call reviews, activity tracking & more to ensure that the lead management department is running smoothly, every team member is as productive as possible, and no lead falls through the cracks. This position is open to applicants outside of the United States.

Responsibilities:

1. Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
2. Set 2-3 qualified appointments per day
3. Maintain an 80% contact rate on new leads for the entire lead management department
4. Conduct call reviews
5. Train new lead managers
6. Conduct CRM audits
7. Ensure no leads fall through the cracks
8. Ensure a 70% run rate on appointments set

Qualifications:

1. Excellent written and verbal communication skills
2. Possesses a basic understanding of Microsoft Word, Excel, PowerPoint, and customer database systems
3. Team lead or management experience

Compensation:

$1,100 - $1,400+