Operations Coordinator, Employee & Workplace Experience

US Tech Solutions; Mountain View (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented operational support specialist to enhance employee experience through effective event logistics and hotel management. This role offers 100% remote work flexibility and a chance to contribute positively to employee engagement programs. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication skills and proficiency in tools like Jira and Google Workspace. Join a supportive and collaborative team where your contributions will make a significant impact on organizational success and employee satisfaction.

Qualifications

• Experience in operational support with strong attention to detail.
• Proficient in Jira, Slack, and Google Workspace.

Responsibilities

• Manage Jira Service Desk for employee inquiries and maintain documentation.
• Coordinate hotel logistics and provide support for offsite programs.

Skills

Operational Support

Event Logistics

Hotel Room Block Management

Travel Coordination

Excellent Communication Skills

Attention to Detail

Project Management

Tools

Jira

Slack

Google Workspace

Job description

Employer Industry: Staffing and Workforce Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on employee experience and satisfaction
- Involvement in planning and executing employee engagement programs

What to Expect (Job Responsibilities):
- Own Jira Service Desk for Employee & Workplace Experience inquiries, managing and responding to requests while maintaining documentation on procedures
- Assist in various ongoing operations tasks, including event coordination and logistical support
- Serve as the primary point of contact for employees needing updates or changes to offsite hotel reservations
- Coordinate with hotels on room block logistics, handling reservation adjustments and last-minute changes
- Provide high-touch support to employees navigating the Offsite program’s RSVP and hotel processes

What is Required (Qualifications):
- Experience in operational support, such as event logistics, hotel room block management, or travel coordination
- Exceptional attention to detail with the ability to manage complex tasks efficiently
- Excellent written and verbal communication skills, emphasizing clarity and customer service
- Ability to work in a fast-paced environment while maintaining a high level of organization
- Proficiency in Jira, Slack, Google Workspace, and other relevant project management tools

How to Stand Out (Preferred Qualifications):
- Background in hospitality, travel coordination, venue management, or general operations
- Experience supporting large-scale bookings, corporate lodging programs, or operational logistics
- Ability to develop process documentation and scalable workflows for improving operational coordination processes

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