Table Games Assistant Floor Manager

PENN Entertainment; Bay St. Louis, Bay Lake (MS, FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading entertainment provider where you can thrive in a dynamic environment. As part of a diverse team, you'll supervise table games operations, ensuring guest satisfaction and compliance with regulations. This role offers a chance to grow your career while enjoying a fun and fast-paced atmosphere. With a commitment to your development and well-being, you'll be supported through wellness programs and competitive benefits. If you're passionate about entertainment and customer service, this opportunity is perfect for you.

Benefits

Medical Coverage

401(k) Matching

Paid Time Off

Wellness Programs

Qualifications

• Must be at least 21 years old and flexible to work various shifts.
• Excellent written and oral communication skills are essential.

Responsibilities

• Supervise staff in the table games department and monitor performance.
• Ensure compliance with regulatory requirements and manage table limits.

Skills

Communication Skills

Table Games Knowledge

Microsoft Office Proficiency

Basic Math Skills

Conflict Resolution

Education

Associate’s Degree in a related field

Tools

Table Games Systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people have more fun. We care about your career growth and will support your development to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off accrues according to local policies and increases with tenure.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Supervise staff and management in the table games department, supporting operational goals and monitoring performance and profit objectives.
• Coordinate scheduling with the manager, ensuring guest satisfaction.
• Assist in departmental budgeting by providing recommendations and supporting compliance with budget initiatives.
• Work closely with the Assistant Shift Manager and/or Shift Manager to implement strategies for customer service, revenue growth, and expense management, suggesting improvements as needed.
• Address team member feedback, suggestions, complaints, and grievances, sharing responsibility for overall engagement.
• Ensure accountability for gaming equipment, including chips, cards, and dice.
• Verify table inventories and manage table limits effectively.
• Maintain all paperwork, logs, schedules, and communication related to the department.
• Inspect cards and dice regularly to ensure security.
• Support the integrity of daily operations.
• Promote and demonstrate superior customer service standards, addressing issues promptly.
• Monitor chips and cash transactions, ensuring proper payouts according to procedures.
• Manage chips on assigned games, including fills and credits.
• Ensure compliance with all regulatory requirements and report potential issues.
• Maintain confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To succeed, you must perform each duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed. Reasonable accommodations will be made for individuals with disabilities. Must be at least 21 years old.

• Associate’s Degree in a related field or equivalent experience in Table Games.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as needed.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office and knowledge of Table Games systems.
• Ability to present information effectively and respond to questions from managers, clients, and customers.
• Knowledge of all Table Games and operations.
• Basic math skills for calculations, rate, ratio, and graph interpretation.
• Ability to interact diplomatically and resolve conflicts with guests and staff.
• Ability to obtain a Gaming Permit and complete ServSafe Alcohol training.

STAY IN THE GAME. FOLLOW US.

We are a leading provider of entertainment, sports content, and casino gaming across 43 destinations in North America, along with online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

We are committed to diversity and sustainability—for our community, team members, vendors, and planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$50,000