EVS Assistant Shift Manager

PENN Entertainment; Joliet, Bay Lake (IL, FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an exciting and fast-paced environment where you will supervise a diverse team in housekeeping. This role involves training staff, ensuring cleanliness standards, and providing exceptional guest service. You will have the opportunity to develop your career in a company that values growth and well-being. With competitive benefits, including medical coverage and performance bonuses, this position is perfect for those who thrive in a dynamic setting. If you are passionate about hospitality and leadership, this is the perfect opportunity to make a difference.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• 2-3 years of management experience in a guest service environment.
• Knowledge of professional housekeeping procedures preferred.

Responsibilities

• Supervises daily activities of housekeeping staff.
• Provides training and coaching to team members.
• Handles guest complaints and ensures high service levels.

Skills

Management Experience

Guest Service

Housekeeping Procedures

Basic Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises.
• Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.
• Provides training, coaching, and counseling to Housekeeping team members in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Creates maintenance requests by filling out work orders.
• Controls and accounts for all Housekeeping keys as per standards.
• Reviews workflow and staffing levels, and assigns work to staff.
• Conducts/Monitors daily shift meetings with staff to communicate marketing promotions, company news updates, and policy/procedure changes.
• Investigates and helps resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
• Delegates emergency and non-emergency calls for Housekeeping as needed.
• Conducts daily performance reviews for all areas through hands-on supervision.
• Monitors attendance and takes corrective action as needed.
• Schedules department staff for proper coverage in all areas according to business needs.
• Trains or retrains team members.
• Administers frontline reviews.
• Motivates top performance through positive coaching and administers corrective counseling when necessary.
• Inventories departmental supplies/uniforms and requisitions as needed for all areas.
• Other duties as assigned.

BRING US YOUR BEST.

• High School Diploma or GED equivalent with 2–3 years of management experience in a guest service environment; or equivalent combination of education and experience.
• Knowledge of professional Housekeeping procedures is preferred.
• Basic computer skills and working knowledge of Microsoft Office applications (Word, Excel, Outlook) required.
• Must understand and speak the English language.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer