Assistant Studio Manager - Lead Retail Ops & Experience

Studsinc; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

401(k) Plan

Paid Time Off

Parental Leave

Sabbatical after 4 Years

Employee Discounts

Pet Insurance

Job summary

Studs is seeking an Assistant Studio Manager in Austin, TX to support day-to-day studio operations and back up the Studio Manager, ensuring a consistently exceptional customer experience.

You will lead a high-energy team, drive revenue, coach staff, and embody Studs’ values in a fast-paced, customer-facing environment. Availability includes evenings, weekends, and holidays, with a 38–40 hour work week.

Qualifications

• 1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence.
• Must be available to work a flexible schedule of five days per week (38-40 hours), including evenings, weekends, and holidays.
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO.
• Full-time role prioritizes Studs as primary employment commitment.
• Must reliably attend all scheduled shifts and maintain consistent availability.
• Able to stand for extended periods and lift/move up to 20 lbs.
• Comfortable handling chemicals and following health and safety protocols.
• Strong judgment, a proactive mindset, and ownership-focused approach.
• Thrives in a feedback-rich, collaborative, high-performing team environment.

Responsibilities

• Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions
• Manages inventory, supply ordering, and operational task completion with consistency and attention to detail
• Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets
• Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track
• Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed
• Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience
• Actively supports resolution of customer concerns and models service recovery when needed
• Identifies experience trends and advocates for improvements that elevate the Studio environment
• Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability
• Provides real-time coaching and clear, actionable feedback to support individual performanceContributes to team development in collaboration with the Studio Manager
• Reinforces Studs’s values and fosters a culture of inclusion, collaboration, and continuous improvement

Skills

Retail management

Team leadership

Operational excellence

Job description

Studs is seeking an Assistant Studio Manager in Austin, TX to support day-to-day studio operations and back up the Studio Manager, ensuring a consistently exceptional customer experience.

You will lead a high-energy team, drive revenue, coach staff, and embody Studs’ values in a fast-paced, customer-facing environment. Availability includes evenings, weekends, and holidays, with a 38–40 hour work week.