Assistant Store Manager: Sales Leader & Coach

Cavender's; Baytown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cavender’s in Baytown, TX is seeking an Assistant Store Manager to join our Store Management Team. This role supports the Cavender’s culture, helps lead daily store operations, opens/closes, coaches associates, and drives sales, labor, and customer experience to meet goals.

You will supervise and train team members, ensure a clean, organized store, and promote a safe environment per company policies. Strong leadership and communication are essential.

Qualifications

• Proven ability to sell product and manage a retail department.
• Ability to manage store shifts effectively.
• Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement.
• Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks.
• Associate must be able to read English.
• Associate must be able to understand English.
• Associate must be able to stay alert and productive during work hours assigned.

Responsibilities

• Support Cavender’s Culture and drive our Mission, Vision, and Values.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Be able to perform the tasks of and train all other associate positions in the store (Cashier, Sales Associate, Key).
• Act as Manager on Duty as assigned.
• Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
• Open and close store as directed.
• Address customer complaints.
• Handle returns and exchanges.
• Handle associate assignments and concerns.
• Assist in the effort to increase sales, maintain profit, and reduce controllable expenses using key metrics.
• Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations (ADS, UPTs, etc.).
• Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly and ensures proper records are kept and maintained.
• Understand and execute all company policies and procedures, ensuring compliance.
• Actively participate in Loss Prevention measures in the store.
• Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the store well-stocked, organized and running smoothly.
• Keeps the store looking clean and well-presented, both inside and outside by following visual standards, and making sure associates look neat and professional by setting clear expectations with associates.
• Impacts store performance and contribute to achieving goals for sales, payroll, and customer experience through effective use of systems, reports and processes.
• Controls store labor through effective scheduling, planning and expectations as well as monitoring and correcting timecard exceptions and missed punches for store associates; approves final payroll bi-weekly.
• Handle and escalated customer issues or personnel matters within the store in partnership with the Store Manager, Human Resources, Regional Vice President, etc.
• Leads company initiatives with the store associates.
• Any other duties as assigned.

Skills

Retail leadership

Sales focus

Customer service

Time management

Communication

Job description

Cavender’s in Baytown, TX is seeking an Assistant Store Manager to join our Store Management Team. This role supports the Cavender’s culture, helps lead daily store operations, opens/closes, coaches associates, and drives sales, labor, and customer experience to meet goals.

You will supervise and train team members, ensure a clean, organized store, and promote a safe environment per company policies. Strong leadership and communication are essential.