Assistant Store Manager - Retail Banking & Customer Service

PLS; Medford (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is hiring an Assistant Store Manager in Medford, MA to lead store operations and deliver outstanding customer service. You will support the Store Manager, coach the team, and ensure adherence to policies while driving sales and customer satisfaction.

The role requires at least one year of management experience in customer-facing industries, strong communication skills, and a commitment to integrity. Compensation includes benefits and opportunities for advancement.

Qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Excellent communication and presentation skills.
• Must be honest and have integrity.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

Communication skills

English fluency

Job description

PLS is hiring an Assistant Store Manager in Medford, MA to lead store operations and deliver outstanding customer service. You will support the Store Manager, coach the team, and ensure adherence to policies while driving sales and customer satisfaction.

The role requires at least one year of management experience in customer-facing industries, strong communication skills, and a commitment to integrity. Compensation includes benefits and opportunities for advancement.