Customer Service Specialist — Financial Services

PLS; Massachusetts; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is hiring a Customer Service Representative for our Medford, MA location. The CSR will be the face of the store, delivering outstanding service, educating customers about products, and ensuring all transactions comply with regulations.

The role emphasizes accuracy, attentiveness, and a friendly, professional demeanor in a busy retail environment. Responsibilities include handling cash, operating the POS system, resolving customer issues, and maintaining a clean store.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job description

PLS is hiring a Customer Service Representative for our Medford, MA location. The CSR will be the face of the store, delivering outstanding service, educating customers about products, and ensuring all transactions comply with regulations.

The role emphasizes accuracy, attentiveness, and a friendly, professional demeanor in a busy retail environment. Responsibilities include handling cash, operating the POS system, resolving customer issues, and maintaining a clean store.