Branch Manager: Lead Growth & Customer Experience

Associated Bank; Medford (MA); On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Volunteer time off

Employee stock purchase plan

Military benefits

Parental leave

Job summary

Associated Bank in Medford, MA is seeking a Bank Manager to lead a dynamic branch team, deliver exceptional customer experiences, and drive sales and service results.

You will oversee daily branch operations, recruit and develop staff, and partner with internal teams to provide tailored financial solutions while maintaining regulatory standards. This role offers growth opportunities and a chance to impact the community.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of demonstrated sales leadership and/or supervisory experience.
• 2+ years of goals-based sales experience.
• 5+ years of relevant experience.
• Bachelor’s degree in business, finance, or related field (preferred).

Responsibilities

• Lead, coach, and develop branch colleagues to achieve sales, service, and operational excellence.
• Manage daily branch operations, ensuring compliance with policies, procedures, and regulatory standards.
• Drive business growth by acquiring new customers and deepening existing relationships.
• Partner with internal departments to deliver financial solutions to customers and prospects.
• Recruit, hire, train, and retain high-performing team members who reflect Associated Bank’s values.
• Establish branch goals and action plans to meet or exceed performance targets.
• Champion change and foster an inclusive, positive work environment.
• Represent the bank through community involvement and inclusion initiatives.

Skills

Sales leadership

Supervisory experience

Sales experience

Education

Associate degree or equivalent

Bachelor’s degree (preferred)

Job description

Associated Bank in Medford, MA is seeking a Bank Manager to lead a dynamic branch team, deliver exceptional customer experiences, and drive sales and service results.

You will oversee daily branch operations, recruit and develop staff, and partner with internal teams to provide tailored financial solutions while maintaining regulatory standards. This role offers growth opportunities and a chance to impact the community.