Assistant Store Manager

L'OCCITANE Group (B Corp); Bethesda (MD); On-site; USD 30,000 - 36,000; Full time

Job summary

L'Occitane Montgomery Mall is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional guest experience and leading a dedicated team. You will help create a welcoming environment that reflects our brand values, train staff on product knowledge, and continuously improve service levels.

This role emphasizes sustainability, customer happiness, and a collaborative team culture.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Strong communication and guidance skills.
• Solid comfort with technology and point-of-sale tools.

Responsibilities

• Be the Host: create a warm, inviting atmosphere aligned with our brand values.
• Prioritize guest experience and guide customers to products.
• Support an open communicative culture and share feedback.
• Organize training sessions with the Store Manager to boost product knowledge and service.
• Foster a collaborative, inclusive team environment and adapt leadership style.

Skills

Team leadership

Customer service

Communication

Tech literacy

Skincare knowledge

Clienteling

Adaptability

Job description

Who You Are:

As an Assistant Store Manager at L'Occitane

Who You Are:

As an Assistant Store Manager at L'Occitane Montgomery Mall, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You'll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this location is $22.50 - $25.88 per hour (depending on skills and experience)