Assistant Store Manager: Lead Teams & Elevate Customer Experience

Citi Trends; Waukegan (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Career growth

Job summary

Citi Trends is seeking an Assistant Store Manager to help lead daily store operations, drive sales performance, and support hiring and development of team members.

You will partner with the Store Manager to ensure excellent customer experience, operational excellence, and compliance with company standards. The role requires strong communication, organizational skills, and flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met.
• Monitor sales activity and provide guidance to associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention efforts.
• Ensure compliance with Citi Trends policies, procedures, and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support.
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention.
• Provide ongoing coaching, feedback, and performance support to associates.
• Maintain a safe, organized, and customer-focused store environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Support consistent execution of merchandising, operational, and visual standards.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

People leadership

Communication

Organization

Flexibility

Education

High school diploma or equivalent

Job description

Citi Trends is seeking an Assistant Store Manager to help lead daily store operations, drive sales performance, and support hiring and development of team members.

You will partner with the Store Manager to ensure excellent customer experience, operational excellence, and compliance with company standards. The role requires strong communication, organizational skills, and flexibility to work evenings and weekends.