Assistant Store Manager: Lead Teams & Customer Experience

Citi Trends; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Growth opportunities

Job summary

Citi Trends, a leading off-price retailer, is seeking an Assistant Store Manager to support daily store operations, lead teams, and drive staffing efforts. You will partner with the Store Manager to enhance sales performance, ensure operational excellence, and foster the development of store associates.

We value strong communication and a proactive leadership style, with opportunities for growth within the organization.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met.
• Monitor sales activity and provide guidance to associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention efforts.
• Ensure compliance with Citi Trends policies, procedures, and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support.
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention.
• Provide ongoing coaching, feedback, and performance support to associates.
• Maintain a safe, organized, and customer-focused store environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Support consistent execution of merchandising, operational, and visual standards.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

Communication

Organizational skills

People leadership

Flexibility

Education

High school diploma or equivalent

Job description

Citi Trends, a leading off-price retailer, is seeking an Assistant Store Manager to support daily store operations, lead teams, and drive staffing efforts. You will partner with the Store Manager to enhance sales performance, ensure operational excellence, and foster the development of store associates.

We value strong communication and a proactive leadership style, with opportunities for growth within the organization.