Assistant Store Manager — Lead Team, Elevate Customer Experience

Foot Locker; Santa Clara (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Weekly Pay

Health Coverage

Parental Leave

Development Opportunities

Job summary

Foot Locker is seeking an Assistant Store Manager (ASM) to support the Store Manager in driving sales, coaching the team, and ensuring smooth store operations. The role focuses on delivering outstanding customer experiences, leading by example on the floor, and owning daily store execution.

You will lead with urgency, stay connected to customers and teammates, and embody an "Always on, Never no" mindset while guiding associates to achieve goals and standards.

Qualifications

• 1+ years of retail experience, preferably in a leadership or key holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self-motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with an "Always on, Never no" mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.

Skills

Leadership

Sales Coaching

Communication

Flexibility

Ownership

Retail KPIs

Job description

Foot Locker is seeking an Assistant Store Manager (ASM) to support the Store Manager in driving sales, coaching the team, and ensuring smooth store operations. The role focuses on delivering outstanding customer experiences, leading by example on the floor, and owning daily store execution.

You will lead with urgency, stay connected to customers and teammates, and embody an "Always on, Never no" mindset while guiding associates to achieve goals and standards.