Assistant Store Manager: Lead Store Ops & CX

Lids; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Professional training programs

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager to drive sales, lead store operations, and coach a team in a fast-paced retail environment in Charlotte, NC. You will ensure exceptional customer service, proper scheduling, and adherence to brand standards while supporting daily store performance and loss prevention measures.

Ideal candidates bring strong leadership, communication, and problem-solving skills with a focus on teamwork, training, and achieving store goals in a dynamic retail setting.

Qualifications

• Proven ability to drive sales while minimizing loss.
• Excellent communication and leadership skills.
• Ability to supervise staff and manage schedules.

Responsibilities

• Lead and support selling strategy to hit KPIs and sales targets.
• Resolve customer issues promptly and professionally.
• Oversee staffing and scheduling for proper store coverage.
• Uphold brand standards, visuals, and store cleanliness.
• Assist in training and developing team members.

Skills

Leadership

Customer service

Store operations

Communication

Job description

Lids is seeking an Assistant Store Manager to drive sales, lead store operations, and coach a team in a fast-paced retail environment in Charlotte, NC. You will ensure exceptional customer service, proper scheduling, and adherence to brand standards while supporting daily store performance and loss prevention measures.

Ideal candidates bring strong leadership, communication, and problem-solving skills with a focus on teamwork, training, and achieving store goals in a dynamic retail setting.