Sports Retail Assistant Store Manager

T E C Industrial Inc; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Lids Sports Group in Charlotte, NC is seeking an Assistant Store Manager to lead daily store operations, coach a team, and deliver outstanding service to every guest.

You will act as manager on duty, supervise scheduling, training, and adherence to brand standards while driving sales and a fun, inclusive store culture. This role supports a premier retailer of licensed headwear and apparel with embroidery capabilities.

Qualifications

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Lead store associates through training programs and goal setting.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Other duties as assigned.

Responsibilities

• Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused company-level directives, promotions

Job description

Lids Sports Group in Charlotte, NC is seeking an Assistant Store Manager to lead daily store operations, coach a team, and deliver outstanding service to every guest.

You will act as manager on duty, supervise scheduling, training, and adherence to brand standards while driving sales and a fun, inclusive store culture. This role supports a premier retailer of licensed headwear and apparel with embroidery capabilities.