Assistant Store Manager: Lead Sales & Service Excellence

Total Wine & More; Houston (TX); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans (medical, dental, & 

401(k)

Job summary

Total Wine & More is hiring an Assistant Store Manager in Houston to build a high-performing, customer-focused team. You will lead sales initiatives, develop staff, and ensure smooth store operations while upholding alcohol-compliance standards.

The role emphasizes people leadership, training, and exceptional service in a busy retail environment. A flexible schedule, including evenings and weekends, is required.

Qualifications

• Bachelor’s degree in business administration or related field preferred or equivalent experience.
• 1-3 years of work experience, 2+ years of proven experience in a managerial or supervisory role in a retail setting.
• Experience leading, motivating, and developing a sales-focused team.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Assist in recruiting, training, and leading store team, including ongoing development to enhance product knowledge and sales skills.
• Support day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Help maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Perform other duties as assigned.

Skills

Sales leadership

Team development

Customer service

Education

Bachelor’s degree in business administration or related field

Tools

POS systems

Inventory management software

Job description

Total Wine & More is hiring an Assistant Store Manager in Houston to build a high-performing, customer-focused team. You will lead sales initiatives, develop staff, and ensure smooth store operations while upholding alcohol-compliance standards.

The role emphasizes people leadership, training, and exceptional service in a busy retail environment. A flexible schedule, including evenings and weekends, is required.