Alcohol Retail Supervisor & Team Leader

Total Wine & More; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Houston, TX seeks a capable Supervisor to assist store management, grow our brand, and foster a high‑quality service culture. You’ll help operations, coaching staff, and ensuring compliant, welcoming experiences for customers.

The role emphasizes leadership in sales, training, and maintaining a safe, well‑stocked environment. A 21+ minimum, flexible evenings/weekends, and a focus on customer satisfaction are essential.

Qualifications

• 1-3 years of retail supervisory experience.
• Strong interpersonal and coaching abilities.
• Ability to work flexible schedule including evenings and weekends.
• Familiarity with POS and inventory systems.

Responsibilities

• Support service team, merchandising and front-end operations to drive sales and KPIs.
• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support training and product knowledge development.
• Ensure compliance with alcohol sale laws and maintain a safe store environment.
• Maintain store safety and cleanliness.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More in Houston, TX seeks a capable Supervisor to assist store management, grow our brand, and foster a high‑quality service culture. You’ll help operations, coaching staff, and ensuring compliant, welcoming experiences for customers.

The role emphasizes leadership in sales, training, and maintaining a safe, well‑stocked environment. A 21+ minimum, flexible evenings/weekends, and a focus on customer satisfaction are essential.