Assistant Store Manager: Lead Sales & Service Excellence

Total Wine & More; Burlington (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

PTO

Store discounts

Health plans

401(k) plan

Parental leave

Tuition assistance

Job summary

Total Wine & More in Burlington, MA is seeking an Assistant Store Manager to drive sales, lead a customer‑focused team, and manage daily operations. This role reports to the Store Manager and emphasizes training, scheduling, and regulated alcohol handling to maintain a welcoming, knowledgeable store atmosphere.

The ideal candidate has 1–3 years in retail leadership, a bachelor’s degree preferred or equivalent experience, and comfort with POS and inventory systems.

Qualifications

• Bachelor’s degree in business administration or related field preferred or equivalent experience.
• 1–3 years of work experience, 2+ years in a managerial or supervisory role in a retail setting.
• Experience leading, motivating, and developing a sales-focused team.

Responsibilities

• Drive sales and deliver against key performance metrics.
• Assist in recruiting, training, and leading store team.
• Support day-to-day operations including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example and resolving customer issues.
• Help maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to laws and regulations related to sale of alcohol and maintain a safe store environment.

Skills

Leadership

Team management

Sales focus

POS familiarity

Inventory software

Customer service

Adaptability

Education

Bachelor's degree

Tools

POS systems

Inventory software

Job description

Total Wine & More in Burlington, MA is seeking an Assistant Store Manager to drive sales, lead a customer‑focused team, and manage daily operations. This role reports to the Store Manager and emphasizes training, scheduling, and regulated alcohol handling to maintain a welcoming, knowledgeable store atmosphere.

The ideal candidate has 1–3 years in retail leadership, a bachelor’s degree preferred or equivalent experience, and comfort with POS and inventory systems.