Assistant Store Manager: Lead Sales & Service

Total Wine & More; West Natick (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in West Natick, MA is seeking an Assistant Store Manager to lead a sales-driven team and deliver exceptional customer service. You will drive operations, payroll, inventory, and merchandising while maintaining compliance with alcohol regulations and safety standards.

The role emphasizes recruiting, coaching, and developing staff, managing relationships with vendors, and delivering a welcoming store environment that supports profitability and growth.

Qualifications

• Bachelor’s degree in business administration or related field preferred or equivalent experience.
• 1-3 years of work experience, 2+ years of proven experience in a managerial or supervisory role in a retail setting.
• Experience leading, motivating, and developing a sales-focused team.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Physical requirements include standing for long periods and lifting up to 50 lbs.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Assist in recruiting, training, and leading store team, including ongoing development.
• Support day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example and resolving issues.
• Help maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to laws related to the sale of alcohol and maintain a safe store environment.

Skills

Team leadership

Retail experience

POS systems

Inventory management

Staff development

Customer service

Education

Bachelor’s degree in business administration or related field preferred or equivalent experience

Tools

POS systems

Inventory software

Job description

Total Wine & More in West Natick, MA is seeking an Assistant Store Manager to lead a sales-driven team and deliver exceptional customer service. You will drive operations, payroll, inventory, and merchandising while maintaining compliance with alcohol regulations and safety standards.

The role emphasizes recruiting, coaching, and developing staff, managing relationships with vendors, and delivering a welcoming store environment that supports profitability and growth.