Assistant Store Manager - Lead Sales & Service

Follett Corporation; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Follett Corporation in Indianapolis seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering brand and operational excellence through an engaging customer service experience.

You will mentor and develop team members, monitor financial metrics and store performance, and ensure adherence to Follett values and core competencies, with availability to meet business needs.

Qualifications

• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• Travel: minimal - less than 10%.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including scheduling team hours.
• Trains new team members and seasonal staff; onboarding procedures.
• Greets customers, answers phones, resolves escalated issues and drives a hassles-free service culture.
• Receives, verifies, unloads orders and handles payments with proper cash handling.
• Stocks shelves, takes inventory, and maintains merchandising standards.
• Keyholder with opening/closing responsibilities; supports peak periods.
• Performs other duties as assigned.

Skills

Team leadership

Customer service

Merchandising

Cash handling

Training

Education

Associate's Degree or equivalent

Tools

POS system

Store computer

Inventory software

Job description

Follett Corporation in Indianapolis seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering brand and operational excellence through an engaging customer service experience.

You will mentor and develop team members, monitor financial metrics and store performance, and ensure adherence to Follett values and core competencies, with availability to meet business needs.