Assistant Store Manager - Indianapolis, IN

Follett Corporation; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Follett Corporation in Indianapolis seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering brand and operational excellence through an engaging customer service experience.

You will mentor and develop team members, monitor financial metrics and store performance, and ensure adherence to Follett values and core competencies, with availability to meet business needs.

Qualifications

• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• Travel: minimal - less than 10%.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including scheduling team hours.
• Trains new team members and seasonal staff; onboarding procedures.
• Greets customers, answers phones, resolves escalated issues and drives a hassles-free service culture.
• Receives, verifies, unloads orders and handles payments with proper cash handling.
• Stocks shelves, takes inventory, and maintains merchandising standards.
• Keyholder with opening/closing responsibilities; supports peak periods.
• Performs other duties as assigned.

Skills

Team leadership

Customer service

Merchandising

Cash handling

Training

Education

Associate's Degree or equivalent

Tools

POS system

Store computer

Inventory software

Job description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
  • Schedules team members' work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures Sales Team members follow company and store policies, procedures, and standards
  • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• General Computer Skills.
• Travel: minimal - less than 10%.