Assistant Store Manager — Lead Sales, Experience & Team

oxford; Lynnfield (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Product discounts

Health insurance

Paid time off

Job summary

Lilly Pulitzer seeks an Assistant Store Manager to lead the store in the absence of the Store Manager, drive sales, and deliver an exceptional client experience at our Lilly Pulitzer retail location.

You will develop the team, manage payroll, and uphold brand standards, with overtime eligibility and a 40-hour week. The role may require flexible hours, including nights, weekends, and holidays, in a full-time, hourly, non-exempt position.

Qualifications

• A four-year college degree is preferred, but not required.
• 3-5 years of experience, preferably in the fashion or luxury retail industry.
• 2+ years of supervisory experience, preferably in the fashion or luxury retail industry.
• Proficient in achieving and exceeding sales goals
• Ability to develop relationships with clients and colleagues.
• Excellent written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Responsibilities

• Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
• Partner with Store Manager to create action plans that achieve financial results and grow the business.
• Partner with Store Manager to build strategies to increase sales, expand reach within the community, and curate strong teams.
• Utilize company training tools and digital platforms to drive sales.
• Oversee assigned division of responsibility and be accountable for results.
• Take ownership of the sales floor and sales team to ensure client experience is top priority.
• Consolidate and share feedback regarding inventory needs, client insights, and teams’ performance with Store Manager and corporate partners.
• Communicate company initiatives, emails, and announcements to the store team.
• Motivate staff by promoting and developing a team atmosphere and providing consistent feedback to the management team.
• Provide in the moment coaching with clear, concise, and actionable feedback.
• Approve and assist with the payroll process.
• Assist with recruiting efforts by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
• Take control of day-to-day operations in the absence of the Store Manager, including but not limited to personnel, payroll management, communication with AM/DM/RM and/or corporate partners.
• Safeguard the assets of the store.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.

Job description

Lilly Pulitzer seeks an Assistant Store Manager to lead the store in the absence of the Store Manager, drive sales, and deliver an exceptional client experience at our Lilly Pulitzer retail location.

You will develop the team, manage payroll, and uphold brand standards, with overtime eligibility and a 40-hour week. The role may require flexible hours, including nights, weekends, and holidays, in a full-time, hourly, non-exempt position.