Assistant Store Manager - Lead People & Elevate Sales

Bath & Body Works; Little Rock (AR); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

401k with company match

Paid time off

Tuition reimbursement

Job summary

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will play a key role in driving growth across the store and lead the front line of our field leadership team with a customer-first mindset and strong brand stewardship.

The role requires proven retail leadership experience, the ability to coach and de-escalate situations, and a commitment to safety and operations.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer experience

Operational execution

Coaching

Communication

Education

High school diploma or GED

Job description

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will play a key role in driving growth across the store and lead the front line of our field leadership team with a customer-first mindset and strong brand stewardship.

The role requires proven retail leadership experience, the ability to coach and de-escalate situations, and a commitment to safety and operations.