Assistant Store Manager - Lead & Grow Team

Ross Stores, Inc.; Maryland; On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Employee Discount

Bonus eligibility

Job summary

Ross Stores, Inc. is seeking a Store Manager/Assistant Store Manager in Maryland to oversee daily store operations, supervise associates, and ensure adherence to company standards. You will manage payroll, staffing, training, and customer service to deliver a high-quality shopping experience.

The role emphasizes leadership, adherence to safety policies, and effective merchandising, with opportunities for career growth within a Fortune 500 company.

Qualifications

• Two or more years of Store or Assistant Store Manager experience.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Organizational Development: Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Expense Control: Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintaining a Safe & Secure Environment: Understands safety is the priority and practices safe behaviors.
• Ensures all Associates understand emergency operating procedures.
• Maintains adherence to Company safety policies and ensures safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• Customer Service: Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Personal and Store Brand: Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Merchandise Processing and In-Store Marketing: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Loss Prevention: Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. - Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines. - Monitors mark-out-of-stock policy to ensure proper administration.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Supervisory Responsibilities: Direct supervision of all non-exempt Associates.

Skills

Store management

Team supervision

Customer service

Scheduling

English fluency

Job description

Ross Stores, Inc. is seeking a Store Manager/Assistant Store Manager in Maryland to oversee daily store operations, supervise associates, and ensure adherence to company standards. You will manage payroll, staffing, training, and customer service to deliver a high-quality shopping experience.

The role emphasizes leadership, adherence to safety policies, and effective merchandising, with opportunities for career growth within a Fortune 500 company.