Assistant Store Manager — Lead Growth & Guest Experience

Ross Stores; Pennsylvania; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ross Stores, a leading off-price retail chain with over 2,200 stores, seeks a Store Manager to lead all store operations, ensuring policy adherence and best practices. You will supervise the store team, manage payroll and scheduling, and drive a safe, customer-focused shopping environment.

Responsibilities include recruiting and developing associates, maintaining brand standards, analyzing store performance, and delivering high-quality customer service in a fast-paced retail setting.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Skills

Store management

Supervisory abilities

Team leadership

English fluency

Job description

Ross Stores, a leading off-price retail chain with over 2,200 stores, seeks a Store Manager to lead all store operations, ensuring policy adherence and best practices. You will supervise the store team, manage payroll and scheduling, and drive a safe, customer-focused shopping environment.

Responsibilities include recruiting and developing associates, maintaining brand standards, analyzing store performance, and delivering high-quality customer service in a fast-paced retail setting.