Retail Store Operations Leader

Ross Stores, Inc.; Woodbridge (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ross Stores, Inc. in Virginia is seeking an Assistant Store Manager to oversee daily store operations, lead a team of Associates, and ensure company standards are met.

You will supervise payroll, scheduling, customer service, merchandising, safety, and compliance with policies while maintaining high standards of presentation.

This role requires strong leadership, communication, and the ability to work evenings and weekends; Ross provides training and opportunities for career growth.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations in retail environments.
• Maintain high quality of Customer service.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks and prioritize; provide direction and follow through.
• Ability to set priorities and exercise independent judgment.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains safety as the number one priority and conducts monthly safety meetings.
• Supervises Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains a clean, neat, easy to shop environment; high standard of housekeeping with maintenance personnel and Ross Associates.
• Ensures recovery, sizing and markdowns are completed to Company standards through task assignment and follow-up.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• Safeguards confidential information, cash and credit card data and merchandise.
• Leads the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
• Ensures Public View Monitor (PVM) system is maintained properly.

Skills

Customer Focus

Motivating Others

Drive for Results

Conflict Management

Managing and Measuring Work

Communication

Hiring and Staffing

Organizing

Job description

Ross Stores, Inc. in Virginia is seeking an Assistant Store Manager to oversee daily store operations, lead a team of Associates, and ensure company standards are met.

You will supervise payroll, scheduling, customer service, merchandising, safety, and compliance with policies while maintaining high standards of presentation.

This role requires strong leadership, communication, and the ability to work evenings and weekends; Ross provides training and opportunities for career growth.