Assistant Store Manager - Lead & Elevate Guest Experience

J.Crew Factory; Vienna (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Discounts up to 60%

Medical and Prescription coverage

401(k) plan with company matching

Paid time off and holidays

Employee discounts on Madewell, J.Crew

Job summary

J.Crew Factory in Vienna, VA is hiring an Assistant Manager to help drive profitability through genuine customer connections and strong community engagement. You will coach the sales team and collaborate with the leadership group to ensure smooth operations and brand-aligned strategies.

You’ll oversee divisions like Visual Merchandising and Operations, participate in recruiting and development, and ensure top-tier customer service while meeting or exceeding goals.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Stay up to date with current fashion trends and industry developments.
• Scheduling flexibility, including nights, weekends and holidays.
• Ability to bend, reach, stretch and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training and development as needed.
• Lead fit sessions to boost product knowledge and elevate customer connection.

Skills

Retail management

Leadership

Teamwork

Flexibility

Job description

J.Crew Factory in Vienna, VA is hiring an Assistant Manager to help drive profitability through genuine customer connections and strong community engagement. You will coach the sales team and collaborate with the leadership group to ensure smooth operations and brand-aligned strategies.

You’ll oversee divisions like Visual Merchandising and Operations, participate in recruiting and development, and ensure top-tier customer service while meeting or exceeding goals.