Retail Assistant Manager | Lead Store & Customer Experience

J.Crew Factory; Virginia; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Part-Time Base Pay

Employee Discounts

401(k) Matching

Medical Coverage

Paid Time Off

Bonus Programs

Discounts on branded products

Vision insurance

Job summary

J.Crew Factory is seeking an Assistant Manager to join our Virginia store leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong team performance. You’ll coach the sales team and collaborate with peers to ensure smooth operations and store success.

You’ll oversee designated divisions, support recruiting and training, and lead by example on service excellence, product knowledge, and community engagement while guiding associates to achieve goals.

Qualifications

• 1-2 years of retail management experience.
• Ability to lead a team and drive performance.
• Strong customer service and brand-building mindset.

Responsibilities

• Support Store Director & Assistant Store Manager to impact profitability and brand connection.
• Own a division (Visual Merchandising, Operations, HR, Service & Selling).
• Recruit, train and develop teammates; foster a collaborative environment.
• Ensure goals are exceeded and provide best-in-class service.
• Lead product knowledge sessions to boost customer connection.
• Develop innovative community engagement and loyalty initiatives.

Skills

Retail management

Customer service

Job description

J.Crew Factory is seeking an Assistant Manager to join our Virginia store leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong team performance. You’ll coach the sales team and collaborate with peers to ensure smooth operations and store success.

You’ll oversee designated divisions, support recruiting and training, and lead by example on service excellence, product knowledge, and community engagement while guiding associates to achieve goals.