Assistant Store Manager: Lead Customer Service & Store Ops

O'Reilly Auto Parts; Noblesville (IN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Health insurance

Job summary

O'Reilly Auto Parts in Noblesville, IN is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the team and stand in when the Store Manager is absent, ensuring outstanding service and efficient store performance.

The ideal candidate will be a capable leader with strong coaching and interviewing skills, bilingual candidates encouraged, and a commitment to upholding company policies and safety.

Qualifications

• Experience leading a retail team and managing store operations.
• Ability to supervise and coach staff during peak hours.
• Experience with hiring and interviewing.
• Fluency in multiple languages preferred.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels and programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Assist the store manager in staffing, coaching, and training.
• Assist in recruitment and interviewing processes.
• Perform store opening/closing and security procedures.

Skills

Team leadership

Customer service

Store operations

Bilingual (Spanish) encouraged

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts in Noblesville, IN is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the team and stand in when the Store Manager is absent, ensuring outstanding service and efficient store performance.

The ideal candidate will be a capable leader with strong coaching and interviewing skills, bilingual candidates encouraged, and a commitment to upholding company policies and safety.