Assistant Store Manager | Lead Customer Service & Growth

O'Reilly Auto Parts; Colonial Heights (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

O’Reilly Auto Parts in Colonial Heights, VA is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. You will lead team members, manage shifts, and step in during the Store Manager’s absence.

The role emphasizes coaching, training compliance, and ensuring accurate merchandising and inventory processes. The position offers opportunities for growth within a nationally recognized retailer and requires certification in store management and

Qualifications

• Sales Specialist Training
• Assistant Manager Certification and RSS Certification required
• Spanish language proficiency is highly desirable

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.)
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.

Skills

Spanish language

Multilingual

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

Job description

O’Reilly Auto Parts in Colonial Heights, VA is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. You will lead team members, manage shifts, and step in during the Store Manager’s absence.

The role emphasizes coaching, training compliance, and ensuring accurate merchandising and inventory processes. The position offers opportunities for growth within a nationally recognized retailer and requires certification in store management and