Assistant Store Manager — Lead Customer Experience & Team Growth

Carter's, Inc.; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% employee discount

Referral bonuses

Education program: GED or bachelor’s,

Job summary

Carter’s, Inc. is seeking an Assistant Store Manager in Atlanta, GA.

You will lead the sales floor, deliver exceptional customer experiences, and reinforce a welcoming, inclusive store culture while coaching the team to meet service standards and performance metrics. The role requires 1 year of retail or related management experience, strong communication skills, and proficiency with basic tools like Outlook and Excel.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Proficient in customer-facing roles and driving a positive store environment.
• Comfortable using basic computer tools (Outlook, Excel) to manage tasks.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success and model service standards across omnichannel experiences.
• Analyze the business and drive KPIs with the team to improve results.

Skills

Retail management experience

Customer service

Outlook

Excel

Web navigation

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s, Inc. is seeking an Assistant Store Manager in Atlanta, GA.

You will lead the sales floor, deliver exceptional customer experiences, and reinforce a welcoming, inclusive store culture while coaching the team to meet service standards and performance metrics. The role requires 1 year of retail or related management experience, strong communication skills, and proficiency with basic tools like Outlook and Excel.