Assistant Store Manager — Lead, Coach & Grow with 401k

O'Reilly Auto Parts; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during the Store Manager’s absence and opposing shifts to ensure consistent customer service and store performance.

Bilingual candidates are encouraged to apply. The position focuses on coaching staff, achieving sales goals, staffing, hiring, and ensuring efficient processing of orders, transfers, and returns to

Qualifications

• Requires Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Prior leadership, customer service and store operation knowledge is preferred.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom, executing service programs.
• Ensure adequate staffing at the sales counter during peak hours.
• Assist the store manager with setting team goals, coaching, and training.
• Participate in the hiring process by interviewing and selecting candidates.
• Ensure phone calls follow company policy and respond to customer inquiries.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.
• Manage outside purchases and special orders for efficient handling.
• Ensure returns, refunds, and exchanges are processed accurately.
• Invoicing of all merchandise, core charges and warranties before departure.

Skills

Sales specialist training

Assistant manager certification

RSS certification

Spanish language ability

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during the Store Manager’s absence and opposing shifts to ensure consistent customer service and store performance.

Bilingual candidates are encouraged to apply. The position focuses on coaching staff, achieving sales goals, staffing, hiring, and ensuring efficient processing of orders, transfers, and returns to