Assistant Store Manager — Growth, Perks & Tech-Driven Leadership

Cellular-World---AT; Kerrville (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Supportive team environment

Tenure Increase Program

PTO accrual

Growth opportunities

Medical/Dental & Vision options

Disability insurance options

401(k) plan with company contribution

Employee discount on AT&T services

Job summary

Cellular World is seeking an Assistant Sales Manager to support the Retail Sales Manager in delivering an exceptional customer experience and driving sales at our AT&T store. The role emphasizes leadership, coaching, and developing a high-performing sales team in a fast-paced retail setting.

You will help manage daily operations, training, inventory, and merchandising while ensuring compliance with company standards and policies.

Qualifications

• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.

Responsibilities

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers. Retain, implement, and train the behaviors with the sales team.
• Meet and exceed monthly sales goals; assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Assist with ordering, receiving, and discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement, and coaching to promote learning and growth of sales associates.

Skills

Leadership

Sales

Customer service

Team development

Coaching

Job description

Cellular World is seeking an Assistant Sales Manager to support the Retail Sales Manager in delivering an exceptional customer experience and driving sales at our AT&T store. The role emphasizes leadership, coaching, and developing a high-performing sales team in a fast-paced retail setting.

You will help manage daily operations, training, inventory, and merchandising while ensuring compliance with company standards and policies.