Growth-Oriented Assistant Store Manager

CCF Family of Brands; Augusta (GA); Hybrid; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

On-the-job training

Learning management system access

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance with telemedicine/Hs

401(k) retirement with company match

Life and AD&D Insurance

Voluntary benefits package

Employee Assistance Program

Discount marketplace access

Paid time off (12 days first year)

Zusammenfassung

TitleMax in Augusta, GA is seeking an Assistant Store Manager to support customers through financial services while gaining hands-on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management.

This full-time role requires in-person attendance, including weekends, with potential for advancement within the TitleMax family of brands. The position emphasizes customer service, supervision, and operational oversight in a

Qualifikationen

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Aufgaben

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain store appearance and cleanliness, address basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing, fast-paced environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours/week).

Kenntnisse

Customer service

Leadership

Supervisory experience

Communication

Team coaching

Risk assessment

Ausbildung

High school diploma

Tools

POS system

Microsoft Office

Jobbeschreibung

TitleMax in Augusta, GA is seeking an Assistant Store Manager to support customers through financial services while gaining hands-on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management.

This full-time role requires in-person attendance, including weekends, with potential for advancement within the TitleMax family of brands. The position emphasizes customer service, supervision, and operational oversight in a