Assistant Store Manager - Growth, Benefits & Leadership

O'Reilly Auto Parts; Bangor (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Job summary

O’Reilly Auto Parts in Bangor, ME is seeking a Store Team Leader to drive exceptional customer service for both retail and professional customers. You will supervise showroom service programs, coordinate staffing for peak hours, and mentor team members to achieve goals.

You will assist in recruiting, coaching, and ensuring compliance with training and company policies while handling day-to-day store operations and communications with customers and management.

Qualifications

• Sales Specialist Training required.
• Assistant Manager Certification required.
• RSS Certification required.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the showroom and ensure team executes service programs.
• Work with the store manager to staff the showroom during peak hours (lunch, late afternoons, evenings, weekends).
• Assist the store manager with setting team goals, coaching, and training compliance.
• Assist in recruiting tasks, interviewing, and selecting qualified team members.
• Ensure phone coverage and timely processing of buy online/ship to store and transfers.
• Manage outside orders and special purchases per procedure; ensure timely communications to customers.
• Ensure returns/exchanges are processed promptly with correct refunds.
• Verify invoicing of merchandise including core charges and warranties.
• Ensure Zipline messages and merchandising tasks are allocated and completed.

Skills

Sales Training

Assistant Manager Cert

RSS Certification

Spanish Language

Job description

O’Reilly Auto Parts in Bangor, ME is seeking a Store Team Leader to drive exceptional customer service for both retail and professional customers. You will supervise showroom service programs, coordinate staffing for peak hours, and mentor team members to achieve goals.

You will assist in recruiting, coaching, and ensuring compliance with training and company policies while handling day-to-day store operations and communications with customers and management.