Store Team Lead — Customer Experience & Growth

O'Reilly Auto Enterprises, LLC; Houlton (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Job summary

O'Reilly Auto Parts in Houlton, ME is seeking a Store Supervisor to lead a team in delivering exceptional customer service for retail and professional customers. The role involves staffing coordination, coaching, interviewing candidates, and ensuring smooth daily operations across returns, invoicing, and merchandising tasks.

Ideal candidates have Sales Specialist Training and management certifications (RSS; preferred Certified Parts Professional and ASE).

Qualifications

• Required: Sales Specialist Training
• Required: Assistant Manager Certification
• Required: RSS Certification
• Desired: Certified Parts Professional Certification
• Desired: ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service on showroom floor with programs (Hi5, Rock the Call, Never Say No, Rock the Lot).
• Coordinate staffing for peak hours with the store manager to ensure adequate coverage.
• Coach/mentor team members; provide feedback on goals and training.
• Assist in hiring tasks: recruit, schedule, interview, evaluate candidates, select qualified staff.
• Answer telephone per company policy and handle enquiries.
• Process buy online/ship to store, hub and store transfers, and DC add orders; notify customers on shipment arrivals.
• Manage outside orders and special orders efficiently and per procedure.
• Ensure returns processed accurately and refunds issued correctly.
• Invoicing of merchandise, core charges, and warranties before product leaves the store.
• Communicate Zipline messages and assign merchandising tasks.
• Ensure schedule adherence and proper clock-in/out; secure money/deposits.
• Perform store opening/closing duties and day-end procedures; ensure security and safety measures.
• Maintain store building, parking lot, signage/lighting, hardware, and delivery vehicles.
• All other duties as assigned.

Skills

Sales specialist training

Assistant manager cert

RSS certification

Certified parts professional

ASE certification

Spanish fluency

Job description

O'Reilly Auto Parts in Houlton, ME is seeking a Store Supervisor to lead a team in delivering exceptional customer service for retail and professional customers. The role involves staffing coordination, coaching, interviewing candidates, and ensuring smooth daily operations across returns, invoicing, and merchandising tasks.

Ideal candidates have Sales Specialist Training and management certifications (RSS; preferred Certified Parts Professional and ASE).