Assistant Store Manager — Fashion & Customer Experience

Factory Stores H.F.D. No. 55, Inc.; Waipahu (HI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Merchandise discounts

Flexible days and hours

Medical, dental, vision

Job summary

J.Crew Group in Hawaii is seeking an Assistant Manager who will be a key member of the leadership team. You’ll focus on building customer connections that foster loyalty and drive the business forward, while coaching teammates to reach their highest potential.

You’ll lead the selling floor, run local events, and ensure every guest experiences the brand’s style with warmth. This role requires energy for nights, weekends, and holidays and comfort with technology used on the floor.

Qualifications

• Must have a high school diploma or equivalent and 2+ years of experience in specialty retail.
• Strong communication and interpersonal skills with customers and teammates.
• Comfort with on-floor technology and store systems.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist as needed to close sales.
• Lead product knowledge sessions to boost sales and brand knowledge.
• Guide associates on customer interactions to improve outcomes.
• Ensure the team meets goals and delivers exceptional customer service.
• Own the selling floor and schedule alignment for optimal coverage.
• Step in for other managers when needed and support community events.

Skills

Customer service

Communication

Tech-savvy

Education

High school diploma or equivalent

Tools

POS systems

Job description

J.Crew Group in Hawaii is seeking an Assistant Manager who will be a key member of the leadership team. You’ll focus on building customer connections that foster loyalty and drive the business forward, while coaching teammates to reach their highest potential.

You’ll lead the selling floor, run local events, and ensure every guest experiences the brand’s style with warmth. This role requires energy for nights, weekends, and holidays and comfort with technology used on the floor.