Assistant Store Manager Elevate Teams & Customer Experience

Steve Madden; Massachusetts; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility with Company match

Paid time off including vacation and S

Employee discount programs

Training and career growth

Employee referral program

Tuition reimbursement

Flexible Spending Accounts

Job summary

Steve Madden is seeking a Stores Assistant Manager (full-time) to work with the Store Manager on all store operations and to guide, develop, and motivate a team of brand advocates for an exceptional customer experience aligned with brand values.

You will partner with the Store Manager to ensure profitability, deliver amazing customer experiences, manage visual merchandising, replenishment, and compliance with loss prevention and safety policies.

Qualifications

• Minimum 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail operations

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Steve Madden is seeking a Stores Assistant Manager (full-time) to work with the Store Manager on all store operations and to guide, develop, and motivate a team of brand advocates for an exceptional customer experience aligned with brand values.

You will partner with the Store Manager to ensure profitability, deliver amazing customer experiences, manage visual merchandising, replenishment, and compliance with loss prevention and safety policies.