Assistant Store Manager: Elevate Service & Community

J.Crew Factory; United States; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

60% product discount

401(k) plan with company matching

Medical and prescription coverage

Paid time off

Competitive base pay and bonus

Job summary

Madewell is hiring an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections and brand loyalty, coaching the sales team to maximize performance, and supporting smooth operations as needed.

In this role, you will manage divisions, participate in recruiting and development, and collaborate with leadership to create a positive, high-performing store environment focused on exceptional customer service and community engagement.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Strong customer service orientation and leadership capabilities.
• Ability to train and coach sales staff and manage shifts.

Responsibilities

• Support Store Director & Associate Store Manager to impact profitability.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Assist with recruiting, training and development when needed.
• Foster a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to boost customer connection.

Skills

Retail management

Tools

POS systems

Job description

Madewell is hiring an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections and brand loyalty, coaching the sales team to maximize performance, and supporting smooth operations as needed.

In this role, you will manage divisions, participate in recruiting and development, and collaborate with leadership to create a positive, high-performing store environment focused on exceptional customer service and community engagement.