Assistant Store Manager: Customer Service & Ops Lead

O'Reilly Auto Parts; Melvindale (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

Paid time off

Tuition assistance

Descripción de la vacante

O’Reilly Auto Parts in Melvindale, MI seeks an Assistant Store Manager to assist the Store Manager with sales, customer service, store appearance and operations. The role requires leading team members, coaching, and effective store supervision.

Fluency in Spanish is highly desired. You will participate in hiring, scheduling, and ensuring policy adherence while maintaining top service standards.

Formación

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure staff follow service programs.
• Ensure the sales counter is staffed during peak hours.
• Assist in setting team member goals and providing coaching/mentoring.
• Assist in hiring tasks and interviewing candidates.
• Answer telephone according to policy.
• Process buy online/ship to store, hub and transfers in a timely manner.
• Use electronic PO ledger to handle special orders.
• Process returns/exchanges and issue refunds correctly.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure policy compliance and proper clocking in/out.
• Perform opening/closing duties and daily deposits.
• Maintain store building and equipment.
• All other duties as assigned.

Conocimientos

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language

Descripción del empleo

O’Reilly Auto Parts in Melvindale, MI seeks an Assistant Store Manager to assist the Store Manager with sales, customer service, store appearance and operations. The role requires leading team members, coaching, and effective store supervision.

Fluency in Spanish is highly desired. You will participate in hiring, scheduling, and ensuring policy adherence while maintaining top service standards.