Assistant Store Manager: Customer Service & Cash Leadership

Great Lakes Specialty Finance; Monona (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Check N Go family store leadership is seeking an Assistant Store Manager to reinforce customer service excellence across our Wisconsin locations. This role emphasizes regulatory compliance, team leadership, and daily operation of a busy retail environment.

As a trusted brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, you will drive sales, educate customers on available financial products, and ensure accurate cash handling and reporting.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on products and services aligned to their needs.
• Escalate issues to store manager or district office when unresolved.
• Answer phone inquiries and process customer applications and requests.
• Conduct outbound calls for sales, courtesy, and collections as per regulations.
• Respond professionally to customers and ensure they feel supported and valued.
• Handle and count currency, cash, and coins; manage cash drawer and deposits.

Skills

Customer service

Cash handling

Sales

Active listening

Verbal & written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Check N Go family store leadership is seeking an Assistant Store Manager to reinforce customer service excellence across our Wisconsin locations. This role emphasizes regulatory compliance, team leadership, and daily operation of a busy retail environment.

As a trusted brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, you will drive sales, educate customers on available financial products, and ensure accurate cash handling and reporting.