Assistant Store Manager: Customer Experience & Team Leader

O’Reilly Auto Parts; Chesterfield (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting on

Medical, Dental, Vision Insurance with

Tuition/Education Assistance

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role includes leading the team during the Store Manager’s absence and ensuring exceptional service for retail and professional customers.

Bilingual candidates are encouraged to apply, with emphasis on Spanish proficiency. The position requires staffing the sales counter during peak hours and coaching team members to meet performance goals.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution on service programs.
• Collaborate with the store manager to staff the sales counter during peak hours and optimize coverage.
• Coach/mentor team members, set goals, provide feedback, and ensure ongoing training.

Skills

Fluency in multiple languages

Education

Assistant Manager Certification

RSS Certification

Sales Specialist Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role includes leading the team during the Store Manager’s absence and ensuring exceptional service for retail and professional customers.

Bilingual candidates are encouraged to apply, with emphasis on Spanish proficiency. The position requires staffing the sales counter during peak hours and coaching team members to meet performance goals.